TABLE OF CONTENTS
Scope of the Quality Management System
DOLE lX’s Quality Management System covers the following scope and offices including their physical locations.
Provision of Labor and Employment Programs and Services. Specifically, the following services:
1. Employment Facilitation
2. Employment Preservations and Regulation
3. Workers’ Protection and Welfare
|1||Regional Office||Cortez Bldg, Evangelista Street, Sta. Catalina, Zamboanga City|
|2||Technical Support and Services Division||Cortez Bldg, Evangelista Street, Sta. Catalina, Zamboanga City|
|3||lnternal Management Service Division||Cortez Bldg, Evangelista Street, Sta. Catalina, Zamboanga City|
|4||Isabela City Field Office||Ground Floor, FJH Bldg., N. S. Valderosa St., La Piedad, lsabela City, Basilan|
|5||Zamboanga City Field Office||Cortez Bldg, Evangelista Street, Sta. Catalina, Zamboanga City|
|6||Zamboanga Del Norte Field Office||2nd Floor, DBP Building, National Highway, Turno, Dipolog City, Zamboanga Del Norte|
|7||Zamboanga Del Sur Field Office||2nd Floor, Limbo Bldg Roxas cor. Sanson St., San Francisco District Pagadian City, Zamboanga Del Sur|
|8||Zamboanga Sibugay Field Office||Ground Floor, Simon Bldg., Poblacion, lpil, Zamboanga Sibugay|
It also covers support services under lnternal Management Services Division which include accounting, budget, cashier, human resource management, records management, procurement and supply, and general services.
Purpose of DOLE IX Quality Management System
The establishment of a Quality Management System is a strategic decision of DOLE lX Top Management. lt believes that the Quality Management System is a management tool it can use to improve its overall performance and provide a sound basis for continual improvement of its operation.
Specifically, the DOLE lX quality management system aims to:
1. Exceed customer or client satisfaction by consistently providing quality services
2. Be effective and efficient in the delivery of its labor and employment programs and services; and
3. Provide a framework for continual improvement at every aspect of its management system.
The Quality Manual
This Quality Manual defines how DOLE lX integrates the requirements of ISO 9001:2015 in its labor and employment programs and services. lt also serves as the general policies of the organization related to quality and provides illustration of the sequence of interaction of its processes.
Section 1: DOLE IX Organization
Section 2: DOLE IX Quality Management System
Section 3: DOLE IX Management
Section 4: DOLE IX QMS Planning
Section 5: DOLE IX Core Processes
Section 6: DOLE IX Support Processes
Section 7: DOLE IX Performance Review and Improvement